Comments on: What implications do Web 2.0 technologies and concepts have on developing and managing customer facing content on your site? http://wallan37.wordpress.com/2007/01/30/what-implications-do-web-20-technologies-and-concepts-have-on-developing-and-managing-customer-facing-content-on-your-site/ WebDiva 2.0 and Parent 1.0 Thu, 15 Feb 2007 04:57:13 +0000 http://wordpress.com/ hourly 1 By: Web 2.0 and the business world « Life, living and Web 2.0 http://wallan37.wordpress.com/2007/01/30/what-implications-do-web-20-technologies-and-concepts-have-on-developing-and-managing-customer-facing-content-on-your-site/#comment-3 Web 2.0 and the business world « Life, living and Web 2.0 Thu, 15 Feb 2007 04:57:13 +0000 http://wallan37.wordpress.com/2007/01/30/what-implications-do-web-20-technologies-and-concepts-have-on-developing-and-managing-customer-facing-content-on-your-site/#comment-3 [...] found a very good post about this on WebDiva’s blog. In it she talks about how business can adopt Web 2.0. In particular she uses a term [...] [...] found a very good post about this on WebDiva’s blog. In it she talks about how business can adopt Web 2.0. In particular she uses a term [...]

]]> By: Amol Dalvi http://wallan37.wordpress.com/2007/01/30/what-implications-do-web-20-technologies-and-concepts-have-on-developing-and-managing-customer-facing-content-on-your-site/#comment-2 Amol Dalvi Thu, 08 Feb 2007 03:05:03 +0000 http://wallan37.wordpress.com/2007/01/30/what-implications-do-web-20-technologies-and-concepts-have-on-developing-and-managing-customer-facing-content-on-your-site/#comment-2 Hello WebDiva, This is a very nice post. You have laid out some very good reasons for businesses to adopt Web 2.0. One thing I would add is - Web 2.0 allows (forces?) more touchpoints between businesses and customers, and earlier in the cycle. For example, Product Managers can have blogs that are openly available to all and feedback on ideas/issues from customers can be captured immediately. Contrast that with sending emails with survyes to capture customer feedback; or on the flip side customers sending feature requests to a blackhole email address! Thanks, Amol. http://amoldalvi.wordpress.com Hello WebDiva,

This is a very nice post. You have laid out some very good reasons for businesses to adopt Web 2.0. One thing I would add is – Web 2.0 allows (forces?) more touchpoints between businesses and customers, and earlier in the cycle. For example, Product Managers can have blogs that are openly available to all and feedback on ideas/issues from customers can be captured immediately. Contrast that with sending emails with survyes to capture customer feedback; or on the flip side customers sending feature requests to a blackhole email address!

Thanks,
Amol.

http://amoldalvi.wordpress.com

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